Crossell Sales & Merchandising are delighted to announce that they have yet again successfully achieved the ISO 9001 & 14001 standards. Our thanks go out to the team at Qualis Control Systems who have supported us on our ISO journey and renewals for the last 10+ years.
ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors improve their performance, meet customer expectations, and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a Quality Management System (QMS).
Implementing ISO 9001 means an organization has put in place effective processes and trained staff to deliver flawless products or services time after time.
ISO 14001 is the internationally recognized standard for Environmental Management Systems (EMS). It provides a framework for organizations to design and implement an EMS and continually improve their environmental performance. By adhering to this standard, organizations can ensure they are taking proactive measures to minimize their environmental footprint, comply with relevant legal requirements, and achieve their environmental objectives. The framework encompasses various aspects, from resource usage and waste management to monitoring environmental performance and involving stakeholders in environmental commitments.
At Crossell Sales & Merchandising, we pride ourselves on providing a structured yet bespoke service offering to our clients. Utilizing the ISO standards allows us to apply a streamlined yet tailored approach to each client.
George Leahy (Managing Director) stated:
"The ISO journey only reinforced what we already had in place—great business practices and great processes; it's a framework in which we provide and operate our bespoke Sales & Merchandising services. The system allows us to adjust our service offerings depending on the duration and size of the campaign. Our ongoing commitment to both the Quality and Environmental components of the business allows us to focus on continual improvement while still offering the levels of service to our clients, most of whom are the leading brands in their category."
Our ongoing review and revision process allows us to adapt quickly and apply innovative strategies within the Sales & Merchandising sector. We have seen this specifically with client reporting. Our continual review of information and in-house data analysts allows us to delve deeper into reports, providing actionable insights that ultimately result in greater sales for our clients. Feedback from our clients as we have rolled out these reports is that they are the new leading-edge benchmark for our reports and presentations.
At Crossell Sales & Merchandising, we know that achieving the ISO standards helps us deliver our commitment to our customers better.
